Cancellation or return

You have the right to cancel your purchase within 14 days without giving any reason on condition you return the product in its original, undamaged state and nothing is missing or faulty – if possible in original wrapping (in case of fragile items we mean bubble foaming!). If the product gets damaged on return as a result of improper wrapping, we cannot exchange the product or give you any refund.

In case of cancellation, please fill in the form below and along with the product and the copy of the original receipt please send it to the following address: Skandi Trend Kft, 2040 Budaörs, Hegyalja u. 16.)

You can download the form here

As a customer, you have to pay the costs of the return of the product due to the cancellation/return of it. We check the products returned by the Courier Service or by the Post and if all the above conditions are fulfilled we transfer the cost to the given bank account within 10 workdays.

It is possible to return the product personally to our shop in Budaörs in opening hours (Skandi Trend Shop, 16 Hegyalja Street, Budaörs)

 

Damaged products

We pay high attention to the safety of our products while wrapping them, therefore all frgaile products are wrapped in double layered bubble foam. 

Despite this, if you happen to receive damaged products, we kindly ask you to let us know about your problem via our email-address skandi@skanditrend.hu

We need the following to contact you as fast as possible: number of order, the identification and number of the damaged or broken product, photos of the damaged product.

In case of any damage, keep the package (the product and the wrapping) and contact us ASAP via e-mail: skandi@skanditrend.hu 

We handle all complaints of damage ASAP, and we send you the ordered product again without any charge. In case there is a shortage of the damaged product meanwhile, we transfer the cost of it.