FAQ

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Where is Skandi Trend located? Where will the merchandise be shipped from?

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Skandi Trend

Hegyalja u. 16.

2040 Budaörs

Hungary

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Do we also deliver outside Hungary?
Yes, you can find the shipping fees at the following link!
If you order abroad, it is not possible to pay with cash-on-delivery, we can only send the package after a bank transfer or after a payment by PayPal.

 

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Can I order Skandi Trend gift certificates online?

 

Ordering gift certificates online is possible – Here!

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Can I make changes to my order after it has been placed?

Changes can be made, if we receive notification in a timely matter. Please write an email to our customer service department at: skandi@skanditrend.hu including the order number in the subject field. If you would like to have items added, or taken out of your order, please write us the various product numbers you wish to have added or removed.

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How can I cancel my order?

Did you change your mind or ordered the wrong item? No worries! As long as the order hasn’t been packed, you have the opportunity to cancel your order. Just write an email, including the order number to: skandi@skanditrend.hu and our customer service staff will be glad to assist you.

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How can I pay for my order?

Most orders can be paid via PayPal, credit card, or bank transfer. Cash on delivery is not possible outside Hungary.

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What to do, if I have received damaged merchandise:

Please send an email to our customer service at: skandi@skanditrend.hu  Please write the order number in your subject field. In your email, please include the product number and a photo of the merchandise that was damaged. Let us know if you would like us to send a replacement. We will take care of the rest.

Please note: We specifically ask not to return defective merchandise without contacting us first.

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What if I decide to send my order, or a part of my order back to receive a refund?

If you decide to send an order or a part of an order back to us, because you don’t like the item or have changed your mind, please send the order to:

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Skandi Trend

Hegyalja u. 16.

2040 Budaörs
Hungary

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Please make sure you pack the items carefully and if possible with its original packaging. Once we receive the shipment back in our warehouse and merchandise has been checked that we have received it in good condition, we will send you a refund for the returned articles via bank transfer, PayPal or credit card. (Depending on how you paid for the order.